Missed calls become lost patients
Voicemail rarely gets returned, and patients call the next clinic on the list within minutes.
Built for UK general dental practice
Never lose a patient to a missed call again.
A text-first AI receptionist for UK dental clinics. Instant SMS follow-up, calm triage wording, urgent-case flagging, and a clean handoff to your team — without ever booking, diagnosing, or replacing clinical judgement.
- Reply time
- < 10s
- Red-flag rule
- NHS 111
- Human handoff
- Always
Reception queue
Missed-call recovery
Missed today
7
+3 vs avg
Urgent
2
Red-flag wording sent
Callbacks
3
Awaiting reception
Cosmetic leads
1
High-value enquiry
Grace Thompson
Missed call · 09:42
EmergencyRed flag2mFacial swelling reported. NHS 111 wording sent. Reception notified to call back immediately.
Sofia Martinez
Missed call · 09:31
CosmeticCallback due13mInvisalign enquiry. Asking about weekday slots and finance options. Not a current patient.
Daniel Kowalski
Missed call · 08:58
ComplaintHandoff46mComplaint about a recent appointment. Asked to speak with a manager. AI did not respond beyond acknowledgement.
Reception always in control. AI never books or diagnoses.No PHI shown · demo fixtures
Designed with safety-first guardrails
- NHS-111-aligned red-flag wording
- No diagnosis · No prescribing
- Human always in the loop
- UK data residency intent
The problem
Missed calls are still the easiest way to lose a UK dental patient.
Voicemail is a graveyard. Patients call the next clinic on Google in under five minutes. Reception is doing the work of three people. This is the gap we close — gently, with text.
Reception is already at capacity
Check-in, treatment queries, phones, and follow-up all land on the same person at the same time.
Urgent cases get buried
By the time someone reviews the voicemail queue, a swelling or trauma case may have waited far too long.
How it works
A calm, text-first workflow built around your reception team.
No new phone number. No clinical decisions. Just instant follow-up, structured intake, and a tidy handoff your team actually wants.
01
Step 01
Missed call detected
We pick up missed-call events from your existing telephony — no number changes for the clinic.
02
Step 02
Patient receives instant SMS
A calm, branded text goes out within seconds. Plain English, never clinical advice.
03
Step 03
Intent and urgency captured
The patient replies, we classify intent and flag red-flag symptoms against NHS-111-aligned wording.
04
Step 04
Reception gets a clean summary
Your team sees who, what, urgency, and the recommended next step — before they pick up the phone.
Safety model
Human-in-the-loop by design — never the receptionist replacement.
We took the boring, careful path on purpose. The AI captures information and flags risk. People make decisions. Every safe reply is generated against a deterministic template before it ever reaches the patient.
Clinical safety
No diagnosis
The AI does not diagnose, prescribe, or recommend treatment. Ever.
Workflow
Reception decides
Every conversation lands as a summary — your team chooses what happens next.
Guardrails
Deterministic replies
Templates render the patient-facing message. LLM output is classification, not free speech.
Trust
Audit trail
Every inbound, classification, and escalation is logged with a timestamp.
Benefits
Designed around the reality of UK dental reception.
Recover missed enquiries
Instant SMS follow-up means fewer patients silently go to the next clinic on Google.
Prioritise urgent patients
Red-flag wording triggers the moment a patient describes swelling, trauma, or systemic illness.
Cut voicemail chasing
Reception stops sifting through silence — they read summaries and act.
Capture high-value leads
Invisalign, whitening, and implant enquiries land with full context for a confident callback.
Faster response times
Patients hear from your clinic in seconds, even when every line is busy.
Audit-ready trail
Every conversation and escalation is logged so you always have the paper trail.
Use cases
Useful the moment a phone goes unanswered.
Emergency appointments
New patient enquiries
Hygienist enquiries
Invisalign, whitening, implant leads
Reschedules and cancellations
After-hours enquiries
Reception handoff
Receptionist-ready context before the callback.
Your team opens the queue and sees what matters: urgency, lead type, the patient’s words, and the recommended next step. No more sifting through voicemail.
Urgency at a glance
Emergency, urgent, callback due — colour-coded and never guessed.
Plain-English summaries
No prompts, no jargon. The summary is what a senior receptionist would write.
One-click handoff
Mark handled, needs callback, escalate, or pause AI. Each action is audited.
Reception queue
Missed-call recovery
Missed today
7
+3 vs avg
Urgent
2
Red-flag wording sent
Callbacks
3
Awaiting reception
Cosmetic leads
1
High-value enquiry
Grace Thompson
Missed call · 09:42
EmergencyRed flag2mFacial swelling reported. NHS 111 wording sent. Reception notified to call back immediately.
Sofia Martinez
Missed call · 09:31
CosmeticCallback due13mInvisalign enquiry. Asking about weekday slots and finance options. Not a current patient.
Daniel Kowalski
Missed call · 08:58
ComplaintHandoff46mComplaint about a recent appointment. Asked to speak with a manager. AI did not respond beyond acknowledgement.
Reception always in control. AI never books or diagnoses.No PHI shown · demo fixtures
Pricing
Plans for single-site and multi-site UK clinics.
Pricing is being finalised with pilot clinics. These tiers reflect the intended packaging for the first release.
Starter
Missed-call SMS recovery for a single clinic.
Pilot pricingon request
- Instant SMS follow-up
- Patient intent capture
- Basic missed-call queue
- STOP / opt-out handling
Recommended
Growth
AI triage and dashboard support for busy reception teams.
Pilot pricingon request
- Everything in Starter
- Urgency flagging
- Receptionist-ready summaries
- Lead type and callback status
Multi-site
For groups and multi-location dental providers.
Pilot pricingon request
- Everything in Growth
- Multi-location reporting
- Shared oversight
- Clinic-specific workflows
FAQ
Questions UK dental teams ask first.
01
Does it replace receptionists?
No. It supports your reception team by capturing missed enquiries, summarising patient intent, and highlighting possible urgency. Reception remains in control.
02
Does it give dental advice?
No. It is designed to avoid diagnosis, treatment advice, medication guidance, or clinical decision-making. Red-flag wording directs patients to urgent help such as NHS 111 where appropriate.
03
Does it work with our current phone number?
The intended setup is to work alongside your current telephony or call handling workflow. Exact configuration depends on your phone provider and should be checked during setup.
04
Can we turn it off?
Yes. The product is configurable so clinics can disable missed-call SMS follow-up or adjust escalation workflows when needed.
05
Is it suitable for NHS and private clinics?
It is designed for UK dental teams and can support NHS, private, and mixed practices, subject to each clinic's operational and compliance requirements.
06
What systems does it integrate with?
The MVP focuses on SMS follow-up and dashboard workflows. Deeper practice management system integrations are not part of the first release.
Ready for your next missed call
Recover the next patient who hangs up at voicemail.
See how text-first follow-up, NHS-aligned safety wording, and receptionist-ready summaries fit into your clinic — without replacing the people patients call to speak to.