Recovery
Instant SMS follow-up
The moment a call is missed, the patient gets a calm text from your clinic's number — before they dial the next practice on Google.
Pilot stage · 4-week free trial · UK only
Stop losing patients to missed calls.
The text-first AI receptionist for UK dental practices. When your front desk can't answer, we text the patient back in seconds, capture what they need, flag the urgent ones — and hand your reception a clean callback queue. Reception stays in control.
- · No diagnosis
- · No prescribing
- · No automated booking
- · Reception always confirms
Camden Demo Dental
SMS · fixture data only
Missed call · 07700 900123 · 12:32
- < 10s
- from missed call to SMS follow-up
- 24/7
- lunchtimes, evenings, weekends covered
- 100%
- of actions confirmed by your reception team
Why us — dental-first, safety-first
Recovers patients — without adding front-desk workload.
Dental.Ai Receptionist
Text-first — patients actually answer
No robot voice to hang up on. The patient gets an SMS and replies in their own time, in their own words.
Built for the UK
NHS-111-aligned red-flag wording, UK GDPR posture, and the UK practice systems — EXACT, R4+, Dentally, Sensei — not Dentrix and Eaglesoft.
Red flags are a rule, not a vibe
Emergency wording is fixed text triggered deterministically before any AI call. The model cannot edit or suppress it.
Reception confirms everything
Slots are proposed, never booked. Your team keeps the diary, the decisions, and the relationship.
Transfers to your staff
Complaints and complex cases hand off to a human with full context, and the AI pauses itself on that thread.
Flat, simple pricing
Per-clinic monthly pricing with unlimited conversations — not per-minute metering that punishes busy weeks.
Live in days, not months
Keep your phone system and your number. No new hardware, no VoIP switch — your provider just forwards missed calls.
Other AI receptionists
Voice bots patients hang up on
Many callers — especially anxious ones — won't talk to a synthetic voice about their teeth.
Built for US practice systems
Integration pages list Open Dental, Dentrix, Eaglesoft. None of them run UK practices.
Improvised emergency handling
If a model generates the response to 'my face is swelling', the wording changes from day to day.
Books without human review
Auto-booking sounds efficient until the wrong patient is in the wrong slot with the wrong clinician.
Per-minute or per-call pricing
Costs scale with exactly the thing you're trying to fix.
Rip-and-replace setup
New numbers, new hardware, or a VoIP migration before you see a single recovered patient.
60-second demo
See the whole workflow in 60 seconds.
No sign-up. No real patient data. Ten scripted scenarios — red-flag SMS, routine bookings, urgent pain, complaints, even typo-riddled messages. You see exactly what reception sees on the dashboard.
Demo runs on fixture data. No Twilio, no real SMS, no patient identifiers anywhere on the page.
In the demo you will see
- Patient texts in. App sends an instant follow-up.
- A red-flag scenario triggers the fixed NHS 111 wording.
- A reschedule scenario surfaces a proposed action — for reception to confirm, never auto-applied.
- Reception clicks Mark handled / Needs callback / Escalate / Pause AI.
Missed calls cost your practice
What does voicemail cost your practice?
The patient who hangs up doesn't leave a record — they call the next practice on Google. Put your own numbers in; the defaults are deliberately conservative.
Your assumptions
Illustrative, not a forecast — every figure above is yours to change. The defaults follow the conservative worked example in our missed-calls article.
At those assumptions
£23,400
of first-year treatment value at risk per year
78 patients
lost to other practices every year — about 1.5 a week
Want the reasoning behind the defaults? Read what missed calls really cost a UK dental practice.
Features
Everything your front desk needs. Nothing it should fear.
Each feature is built around the same rule: the AI does the chasing and the structure, your team makes every decision.
Triage
Safe intent & urgency triage
Every reply is classified — booking, pricing, pain, complaint — and graded for urgency, with deterministic red-flag rules running before any AI.
Scheduling
Advanced scheduling support
Reads your diary feed to propose real, bookable slots — reschedules, family bookings, emergency squeeze-ins. Reception confirms every booking in one click; nothing enters the diary on its own.
Escalation
Hands off to your team
Complaints, complex requests, or anything sensitive escalates to your staff with full context — and the AI pauses itself on that conversation automatically.
Visibility
Reception dashboard & analytics
A clean callback queue with recommended next actions, plus metrics on recovered enquiries, response times, and outcomes — every action audited.
Trust
Compliance built in
STOP/START honoured before anything else, UK-only numbers, full audit trail, and a clinic-wide kill switch your team can hit in under a minute.
Integrations
Works alongside the systems UK practices actually run.
Not Dentrix. Not Eaglesoft. Today we run beside every UK practice management system — reception verifies in your own software, so nothing changes in how records are kept. Direct diary integrations are on the roadmap: Dentally first, Sensei Cloud next.
- EXACT (SOE)
- Dentally
- Sensei Cloud
- R4+
- SFD
- iSmile
- Pearl
- Aerona
- Bridge-IT
The honest detail — who exposes APIs and who doesn't — is in our UK practice software guide.
How reception uses it
Seven steps. Reception drives every one of them.
No new phone number for the clinic. No clinical decisions by the AI. Just instant follow-up, structured intake, and a tidy queue your team can actually clear.
- 01
Step 01
Missed call happens
A patient rings the clinic. Nobody picks up. Today they ring the next clinic on Google.
- 02
Step 02
SMS follow-up sent
Within seconds we send the patient a text from your clinic's number, asking what they need.
- 03
Step 03
Patient replies
They reply with whatever they have — 'tooth pain', 'is Sarah's appointment still on Wednesday', 'how much for hygienist'.
- 04
Step 04
App understands intent + urgency
The app classifies the reply — booking, hygiene, pricing, emergency, complaint — and grades urgency.
- 05
Step 05
Red flags get fixed NHS 111 wording
Facial swelling, difficulty swallowing, heavy bleeding — the patient gets the exact NHS 111 wording, written by clinical reviewers, never improvised by the AI.
- 06
Step 06
Reception sees a clear next action
Your team opens the queue. Each conversation has a recommended action: Call today · Verify in your PMS · Mark handled · Escalate.
- 07
Step 07
Reception remains in control
Reception clicks Mark handled / Needs callback / Escalate / Pause AI. The AI never books, never decides, never acts on the patient's behalf.
What this product never does
The boundaries are part of the product.
Most AI tools sell you what they can do. The point of this one is what it deliberately won't do — because patient safety lives at the boundary.
Never books appointments
The diary is yours. The AI proposes; reception confirms in your PMS.
Never diagnoses or prescribes
The AI does not say 'sounds like an abscess' or suggest medication. Ever.
Never replaces the receptionist
It sits next to your team and gives them a queue of follow-ups they could not get to in person.
Never claims to be a person
The first SMS opens with 'a receptionist will review this' — patients know they're texting a clinic system.
Never reads your PMS
We do not connect to EXACT / R4+ / Dentally today. Reception verifies identity manually before clinical detail.
Never improvises red-flag wording
Red-flag SMS is fixed text, written by clinical reviewers, sent before any AI call.
Red-flag wording
When a patient describes a red flag, the wording is fixed.
Facial swelling. Difficulty breathing. Heavy bleeding. Patients in those situations get one specific message — written by clinical reviewers, before any AI call. The AI cannot edit it. Reception is notified in parallel.
If you see a slot suggestion on a red-flag conversation, that is a bug — pause AI and tell us.
Reception handoff
A clean queue with a clear next action — that's it.
Reception opens the queue and sees: who, what, urgency, and the recommended next action. Plain English — no enum values, no JSON, no developer language.
Recommended action per conversation
Call today · Verify in your PMS · Mark handled · Escalate. Each comes with a one-line reason.
One-click handoff
Mark handled · Needs callback · Escalate urgent · Pause AI. Every action is audited.
Verify identity in your PMS
We do not read EXACT / R4+ / Dentally. Reception verifies the patient before sharing clinical detail.
Pause AI any time
Per conversation or clinic-wide. Resume any time. Nothing is deleted.
Reception queue
Missed-call recovery
Missed today
7
+3 vs avg
Urgent
2
Red-flag wording sent
Callbacks
3
Awaiting reception
Cosmetic leads
1
High-value enquiry
Grace Thompson
Missed call · 09:42
EmergencyRed flag2mFacial swelling reported. NHS 111 wording sent. Reception notified to call back immediately.
Sofia Martinez
Missed call · 09:31
CosmeticCallback due13mInvisalign enquiry. Asking about weekday slots and finance options. Not a current patient.
Daniel Kowalski
Missed call · 08:58
ComplaintHandoff46mComplaint about a recent appointment. Asked to speak with a manager. AI did not respond beyond acknowledgement.
Reception always in control. AI never books or diagnoses.No PHI shown · demo fixtures
Pricing
Plans for single-site and multi-site UK clinics.
Flat monthly pricing per clinic with unlimited conversations — finalised with pilot clinics, never per-minute metering.
Starter
Missed-call SMS recovery for a single clinic.
Flat monthlypilot pricing on request
- Instant SMS follow-up, unlimited conversations
- Patient intent capture
- Missed-call queue for reception
- STOP / opt-out handling
Recommended
Growth
AI triage and dashboard support for busy reception teams.
Flat monthlypilot pricing on request
- Everything in Starter
- Urgency flagging and red-flag escalation
- Advanced scheduling proposals from your diary feed
- Receptionist-ready summaries and analytics
Multi-site
For groups and multi-location dental providers.
Flat monthlypilot pricing on request
- Everything in Growth
- Multi-location reporting
- Shared oversight
- Clinic-specific workflows
Every plan starts with a 4-week free trial — no card up front, unlimited conversations, cancel any time with your data returned.
FAQ
Questions UK dental teams ask first.
01
Does it replace receptionists?
No. It supports your reception team by capturing missed enquiries, summarising patient intent, and highlighting possible urgency. Reception remains in control.
02
Can it transfer conversations to our staff?
Yes. Complaints, complex requests, or anything sensitive escalates to your team with the full conversation context, and the AI pauses itself on that thread automatically. Your staff can also pause the AI on any conversation, or clinic-wide, at any time.
03
Does it give dental advice?
No. It is designed to avoid diagnosis, treatment advice, medication guidance, or clinical decision-making. Red-flag wording directs patients to urgent help such as NHS 111 where appropriate.
04
Can it book appointments?
It proposes real, bookable slots from your diary feed — reschedules, family bookings, emergency squeeze-ins — but never confirms them. Reception confirms every booking in your practice management system, in one click.
05
Which UK practice systems does it work with?
Today it works alongside every UK PMS — EXACT, R4+, Dentally, Sensei Cloud, SFD, iSmile, Pearl, Aerona, Bridge-IT — because reception verifies patients in your own software. Direct diary integrations are on the roadmap: Dentally first (it has a public API), Sensei Cloud next. We will never screen-scrape a clinical system.
06
Is there a free trial?
Yes — a 4-week free pilot with no card up front. Before any real patient SMS flows we complete a signed Data Processing Agreement and a clinical safety review, then a short setup call configures call forwarding from your existing number.
07
Does it work with our current phone number?
Yes — your number stays. Your phone system forwards missed calls, and the patient receives the SMS follow-up from a number associated with your clinic. Exact configuration depends on your phone provider and is checked during setup.
08
Which phone providers does it work with?
Any UK provider that can forward unanswered or busy calls — BT, Virgin, Gamma Horizon, BT Cloud Voice, RingCentral, 8x8, and most on-premise systems. There's no new hardware and no VoIP switch; we set up the divert with you during onboarding, typically going live in days.
09
How does our team log in?
Each staff member gets their own account in the clinic dashboard, with roles — owner, manager, reception, viewer — so write access matches responsibility. Sign-in supports MFA, and every meaningful action is audited.
10
Can we turn it off?
Yes — instantly. Pause the AI on a single conversation, or use the clinic-wide kill switch to stop all AI replies in under a minute. Nothing is deleted when you pause.
11
Is it suitable for NHS and private clinics?
It is designed for UK dental teams and can support NHS, private, and mixed practices, subject to each clinic's operational and compliance requirements.
Free trial · Pilot stage · UK only
Try it free for 4 weeks. Reception keeps the keys.
No card up front. We onboard one clinic at a time, with a signed Data Processing Agreement and a clinical safety review before any real patient SMS flows — and if it's not for you, you cancel and we return your data.