Privacy
Privacy overview
Pilot stage. This page summarises how the product is intended to handle data. A final notice reviewed by a UK GDPR-competent solicitor will be issued before any clinic processes real patient data, and a Data Processing Agreement (DPA) will be signed with each pilot clinic.
Purpose
Dental AI Receptionist is intended to help UK dental clinics follow up missed calls, capture patient intent, flag possible urgency, and prepare summaries for reception teams.
Information processed
The service may process phone numbers, SMS message content, conversation summaries, urgency flags, lead type, callback status, and clinic configuration data.
Clinical safety
The service is not intended to diagnose, provide treatment advice, prescribe medication, or replace clinical judgement. Red-flag cases should be escalated to appropriate human review.
Data control
Clinics should confirm their controller and processor responsibilities, retention periods, subprocessors, and patient notices before production use.
Security
Production deployments should use server-side credentials, restricted access, audit logging, secure webhook validation, and appropriate data retention controls.