Terms
Terms overview
Pilot stage. These terms summarise the intended scope of the service. Formal terms reviewed by a UK solicitor will replace this page before any clinic processes real patient data, and a service agreement will be signed with each pilot clinic.
Service scope
The service supports missed-call follow-up, patient intent capture, urgency flagging, and receptionist summaries for dental clinic workflows.
No clinical decision-making
The service must not be used as a substitute for dental professionals, reception protocols, safeguarding policies, or clinical judgement.
Clinic responsibility
Clinics remain responsible for reviewing messages, responding to patients, configuring workflows, and ensuring the service is suitable for their operational and compliance requirements.
Integrations
The MVP does not include direct dental PMS integration, payments, autonomous booking, or voice AI. Any future integrations should be separately scoped and reviewed.
Availability and configuration
Clinics should test setup, phone routing, SMS wording, escalation rules, and downtime processes before using the service in production.